Dell is not my friend, Part II

I'll cut to the chase. The promised call from the technician never happened. Dell never called to follow-up, as promised. I was spitting mad. My voice was coming out an octave higher than normal when I called Dell support, again. I was so mad I was close to tears--I couldn't help myself. A very helpful supervisor took on my case. She put me on hold while she spoke to the technician and told me he would be calling within the hour. I didn't believe her, but what could I do? She said she would call me back to make sure it happened. So, she calls and asks if the technician called. I say, in my high voice, what do you think? She said, he called. It took everything in me to keep my voice down when I said, NO! He didn't call. Can you believe he didn't call? She told me she would call me back in 5 minutes. She called him, called me back, and said he would be calling immediately, which he did. He was sorry. He had the flu. His replacement was a no show. There was no excuse, blah, blah, blah. He's supposed to be at my place of work tomorrow between 11:30 and noon. I told him I would do my best not to be angry with him. A customer support representative from Dell is supposed to call me tonight, sometime after 5:00. It's after 6:30, and you know the rest. My hope is that when I post tomorrow, it will be with all good news. I'm so tired of this subject. Aren't you?

So, I spent the day here, waiting and on the phone. I organized my paperwork and got everything ready for my taxes. That was good. It was a busy day around my bird feeder and birdbath. There were 3 pairs of Cardinals along with a woodpecker on the deck at the same time. That made my day a little brighter. And it was windy, and you know how I love hearing the chimes. Moving on, I dusted my room. Woohoo. I met Emily's dad at her school for conferences. Emily is doing very well, and her teachers think highly of her. That was welcome news! I came home and watched last week's episode of LOST on Emily's computer. That had a surprise ending! And here I am. What a mixed up, emotional day.