05 January 2011

The early bird gets the post done

I decided to start my blog post in the morning. I really am a morning person...always and especially in the winter since as I said in my last post, I'm done with the day when it gets dark.

I just left a message with my doctor to call me. It's kind of a test. I called and left a message with her office on the day I called out sick from work, the 21st of December. I listed all my symptoms and what I was doing to take care of myself with the person on the phone. I really just wanted to know if I was doing the right thing. I didn't get a call back. Not that day or the next. The following day, the 23rd, I called during lunch and got an answering machine. I left a message about my prior message and how I was disappointed that I never got a call back. I said I understood that the doctor was probably very busy, but even a call from the staff would have been good. I said that not being called back made me feel unimportant. I didn't get a call back. There's a good chance the doctor never got the original message and maybe the person who took my recorded message said, oh sh*t! I better not let the doctor know I forgot to give her the message and I'm going to ignore this one so I don't get into trouble. That's what I'd like to think. So, this morning I left a message with the front desk simply saying I'd like to leave a message for the doctor to call me back about my cold symptoms. If she doesn't, I look for another doctor. I don't think I have a sinus infection or anything bad, but I have a daily headache and my throat is a little sore (and I talk all day with my job) and my ears hurt a little. Maybe I need a Z-pack like some people have suggested.

I just finished my book, Gods in Alabama by Jocelyn Jackson. I loved listening to it. The sequel is ready for me at the library and I'll pick it up on the way to work. I don't remember if I put a hold on the audio version or the book. I hope it's audio.

It's time for me to leave for errands before work. I hope your day is bright!

4 comments:

KathyA said...

I don't like not being called back, either. I think it's just disrespectful.

Lena said...

I agree, it is disrespect and poor customer service not to get a call back. Who ever got the second message should have called u back right then and there and apologize.

C.A. said...

It's simply NOT acceptable to not get a callback for ANY reason. The Doctor needs to know that this is happening. I make it a point to make sure ALL of my callbacks are done before I leave for the day.

Yes, you probably DO need a Z-pack, but it's hard to get one when you can't even get a callback. That just really bothers me, Cheryl. You're sick and have been for a few weeks, and you need medical care and have done everything right. Let us know what happens.

Feel better, my friend!

Cindi Ann

JTS said...

Grrr. Nothing bugs me more than non-responsive customer service be it at the doctor's office, a fast-food place, or a store. I think you've shown remarkable patience waiting this long for a response. I might just be tempted to show up at the doctor's office and hand-deliver a letter to the doctor regarding what you've just said. I'm betting he has no clue about what's happening up front because I've seen it from both sides. Help him wise up his staff!

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